Returning faulty or damaged itemsWhat you can return depends on the time period since delivery as below, and your rights fall under the Consumer Rights Act, giving you the right to return items that are faultyUp to 14 days after receiving the items, you have a legal right to a refund. We may also offer an exchange if we have the items in stock, or a repair at your discrretion.After 30 days have passed, if there is a fault, contact us and we can arrange a refund. We may also offer an exchange if we have the items in stock, or a repair at your discrretion.After 6 months have passed from receipt of the goods, the burden of proof switches to you to prove there was a fault present at time of purchase. We will ask you to provide evidence that the goods were faulty or damaged at the point where you received them.Other returnsIn accordance with the Consumer Contracts Regulations, as your item was bought online, you have consumer return rights:You have a cancellation period that starts when you place the order, and ends 14 days from the date you receive the goodsYou then have 14 days from that date to return the goodsThe item must beIn original conditionIn the original packagingNot modified in any way What is the returns procedure?Ideally, drop a line to support@accurascale.co.uk first of all, so we can best understand your issue, to ensure there are no delays approving your return.Enter your order number and email address in the fields above and click StartFollow the instructions and select the items you want to returnYou will get a confirmation email with the shipping guidelines once the return request is approvedTo complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error What does it cost? There are no charges for returnsOriginal shipping charges are non-refundable (any charges for sending you the original shipment)In the case of faulty or damaged goods, we will provide a pre-paid Collect+ label for the return shipping, or you can send using an alternative method at your own cost.How soon will I get my refund?Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, as soon as possible and in any event, within 30 days following the day we receive your returned product.If you are returning an item for repair or checking, please allow up to 30 working days.

Accurascale offer an incredible, industry first, of a lifetime manufacturer’s warrantyLifetime manufacturer’s warranty on all new, in stock and forthcoming accurascale models!What about the accurascale models you already own?Well, we have not forgotten about you either! So, how about this? We are EXTENDING our lifetime manufacturer’s warranty to all models ever sold new by us, or new by our retailers in the past, too!This covers; LocomotivesAccessoriesWagonsCoachesWeathered or renumbered your model? Don't worry you're still covered for any mechanical or electrical concerns. We really believe in our models, so we will stand over them for life! Should you be considering your next model purchase, you can check out our range, safe in the knowledge that we will have you covered, for life!Have questions? Get More Info