Domestic UK DeliveryWe provide free shipping throughout the UK on all orders over £25For small orders under £25, a flat fee of just £2 is chargedBased on your preference on orders over £25 you can choose at CheckoutRoyal Mail 48 Hour Tracked up to 2Kg service is FREEDPD 24 Hour Tracked for all weights is FREE Shipping to UK Offshore Islands is included in the Standard ratesGuernseyIsle of ManJerseyEuropean UnionDelivered at Place (DAP) which means you will pay VAT at your local rate at Import (but no Duty) when the goods arrive in your countryOrders up to €100 are charged at a flat rate of €6.95Orders over €100 are FREERest of WorldFor the following countries, we offer both Royal Mail International Tracked and DPD Air Classic, at or below cost. Rates are calculated at checkout dynamically.AustraliaCanadaNew ZealandSouth AfricaUSARest of World unspecified countries are shipped at cost, using DPD Classic Air Freight, which is a secure tracked service with a typical transit time of 3-7 days.Please note that if you order pre-Orders and in stock items in the same order, all items will be held and shipped together unless you get in touch and request otherwise. Splitting deliveries may incurr additional cost.

We typically ship in 1-2 business days (Mon-Fri) with most deliveries reaching customers in the UK in under 2 days for all In-Stock Items.Please know that we are doing the best we can to get orders out promptly. For timings on Pre Orders, check the project Status page here https://www.accurascale.com/pages/projects

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together! If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours! If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline. 

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.You can also log into your account and click on the order in question to see the status.*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!